Shipping policy

 We aim to dispatch your order as soon as possible but please note items will ship at varying times dependent on whether they are products held in stock or made to order. On occasion, lead times may be extended due to volume of orders or holidays. For products that are made to order, we will inform you individually of the current lead times, in the item details.

SAMPLES

Samples are charged at a flat rate of £2 for small and £4 for large samples, sent via Royal Mail for both UK and international delivery.

Delivery of samples is free within the UK, with a small fee charged for international shipping. We aim to send samples within 3-5 working days.

DELIVERY ADDRESS

Please ensure that you provide us with the correct delivery address. It is the responsibility of the customer to supply all the appropriate contact details for our third party contracts to use to enable them to deliver your parcel to the correct address. For any parcels that do not reach their intended destination due to incorrect information being given, all charges incurred to rectify the correct delivery or loss of, will be the responsibility of the customer.

ITEM DESCRIPTIONS

Please note that every care has been taken to describe items and to ensure they are represented accurately in the Tess Newall Website photographs and copy prior to your order. In some cases slight variations to the colours may occur. 

Our wallpapers and lampshades are digitally printed to recreate a hand-painted look. Unique characteristics and details associated with this technique are essential to the character of our products and cannot be classified as faults. 

In particular, our surface printed wallpaper may contain slight variations due to the nature of the printing process which is distinctive and gives it a unique character.

Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible. 

INTERNATIONAL SHIPMENTS – IMPORT DUTIES & TAX

Delivery and shipping estimates can be provided on request. Final delivery costs may be subject to additional charges such as import duties unless stated at check out. 

Regarding all US deliveries, as of the 29th August 2025, the de minimis exemption is being removed, all shipments regardless of value may be subject to import charges and duties. Exports from the UK will be charged a 10% tariff on top of standard duties and taxes, this is included at check out. 

If you have any questions, please email shop@tessnewall.com

Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible.